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The process for finding the files for the installer is described in the support article How do I find installation files in the User Portal?. Typically, moving to a wired connection will resolve the problem.

By verifying the file size and/or checksum of the downloaded file, it is usually possible to identify whether or not a file has been downloaded correctly. If the download manager fails, there may be a direct download option available for your product.Ī downloaded file may become corrupted if your internet connection is slow or unstable.

In order to properly install your Wolfram software product, you need to make sure the correct installer was downloaded completely.Ī download manager is available for most pieces of Wolfram software, and is intended to handle the download process for the installer.